Member Services Representative
We are looking for dynamic individuals to join our Member Services Call Center. These positions are located in Voorhees, New Jersey. Remote work may become available after a specified time period. AAA serves our members in their time of need every day and every night, including holidays. Member satisfaction is our highest priority, and we have immediate openings for shifts that include nights and weekends.
Primary Objective
The Member Services Representative works in the call center (or remotely) and receives phone calls primarily from members seeking roadside assistance or membership information. The incumbent will assess the emergency situation and/or contact a roadside assistance provider to ensure prompt service. This position provides excellent customer service, providing members with information and resolving issues. The incumbent acts as a representative of the organization, providing prompt, accurate service and information to promote membership benefits.
Join an organization with over 120 years of reliability in helping people get where they’re going. There are full time and part time positions available.
Benefits include:
- A competitive starting rate of $16.20 per hour.
- Quarterly incentive bonus
- Annual performance-based bonus
- Generous PTO (Paid Time Off)
- Paid Company Holidays (full-time only)
- 401(k) plan with company match
- Affordable Medical, Dental, Vision and Prescription Coverage (full-time only)
- Free life insurance and long-term disability coverages (full-time only)
- Free AAA membership
- Tuition Reimbursement (full-time only)
Key Accountabilities
- Ensures delivery of excellent customer service to members contacting the call center, coordinating with internal and external partners to resolve inquires.
- First point of customer contact for emergency road service and membership calls.
- Confer with customers by telephone or in person in order to provide information about services, to include purchase of or renewal of membership, or to obtain details of complaints.
- Assess member’s needs and identifies the most effective source to ensure timely assistance and appropriate service.
- Identifies opportunities to cross sell other products, services and promotions offered.
- Explains membership benefits and, if applicable, additional charges related to service.
Requirements:
- Good understanding of the four-county service area (Camden, Gloucester, Cumberland and Salem County)
- Preferably a minimum of 1 -2 years of call center experience
- Excellent Customer Service and interpersonal Skills
- Ability to cross sell products and services
- Computer Skills: Microsoft Office Suite, Min. 2 years office experience
- Strong Communication and Telephone Skills
- Ability to work under pressure
- Ability to read a map
- Strong troubleshooting and multi-tasking ability
- Must be dependable and work well as part of a team
- Bilingual a plus
For consideration, please choose from the following options to submit your resume and cover letter. Please be sure to state the specific position for which you are applying.
• Email your resume and cover letter to kbell@aaasj.com, or
• Fax to Human Resources at (856)-627-6038, or
• Send to AAA AAA South Jersey Human Resources Department, 700 Laurel Oak Rd. Voorhees, NJ 08043