Terms and Conditions
Welcome to AAA South Jersey’s Online Community! Here you will find valuable information on AAA products and services from AAA associates and members like you! To ensure the AAA Online Community experience is enjoyable for all, we require that you read, understand and agree to be bound by the following terms and to comply with all applicable laws and regulations. If you do not agree to these terms, do not use this website.
GROUNDS FOR REMOVAL
The following conduct may be considered grounds for removal from the AAA Online Community:
- Vulgar, obscene, hateful, abusive or religious content.
- Disclosure of private information or content that is not your own or that you do not have rights to transmit, such as: Membership numbers, personal phone numbers, addresses or other contact information that is not your own; copyrighted content, trade secrets or securities. As a general rule, you should avoid sharing personal information in online forums.
- Failure to comply with our Disclosure of Identity & Truthfulness requirements.
- Legal threats against Company or competitors.
- Off-topic content not relevant to community purpose
- Advertising, promotion or solicitation, including chain letters, class action lawsuits, charitable appeals (AKA SPAM)
- Content or links to content that contains contaminating or destructive features that may damage someone else's computer.
- Duplicate or excessively repeated submissions in one or more areas.
- Content designed to evade profanity or other filters.
- Hyperlinks to sites that violate the terms.
- Content used to impersonate another person, be offensive or violate intellectual property.
- Content or behavior that violates any applicable laws.
- Content or behavior that interferes with the operation of the site or with another member's ability to use the site.
- Evading site controls such as bans, or otherwise disregarding the directions of the site moderators or administrators.
ENFORCEMENT
AAA exercises the right to enforce the Terms through moderation, by any of the following methods:
- Issuance of solitary warning or multiple warnings
- Loss of community privileges
- Removal of content
- Editing submissions to remove content that violates the terms
- Restricting or otherwise limiting accounts
- Banning accounts
CONTENT
Any information or material shared within the AAA Online Community is considered to be non-confidential. By sharing information or materials, you grant AAA an unrestricted, irrevocable license to use, reproduce, display, perform, modify, transmit and distribute said information or materials, and you also agree that AAA is free to use any ideas or techniques that you share with us for any purpose. We will not release your name or otherwise publicize the fact that you submitted materials or other information to AAA unless: (1) we obtain your permission to use your name; or (2) we first notify you that the materials or other information you submit to a particular part of this site will be published or otherwise used with your name on it; or (3) we are required to do so by law.
UNAUTHORIZED USE
AAA assumes no liability should your account become compromised.
STUDENT MEMBERSHIP
Rates are per Student membership year. Standard rates apply after the member ages out of the Student membership program. Student members do not receive a discount for automatic renewal. Subject to change without notice. Age verification may be validated. Cannot add associates.
MEMBERSHIP REQUIREMENTS
AAA membership is NOT required to register or participate in the community forums and on the blogs; however, use of this site is restricted to residents of the AAA South Jersey geographic region.
DISCLOSURE OF IDENTITY & TRUTHFULNESS
In order to ensure compliance with FTC mandated guidelines, AAA requires that all employees, partners and persons acting as official corporate representatives disclose interests which may bear on the subject being written about. These disclosures should be made upon the first encounter, should be clear & conspicuous, understandable by the average reader and should be clearly visible within the relevant content. Failure to do so may result in account suspension - with or without warning.
Examples:
- A person employed by a tourism bureau must disclose this information in their posting when participating in conversations relevant to their company.
- AAA employees must be identified via title in the community.
MODIFICATIONS AND UPDATES
Information, programs and functionality may be changed or updated without notice. To ensure that you are up to date on the latest changes to these rules and regulations, you should make it a point to visit this page periodically.
If a member is disabled on the turnpike they can use their membership card to get towed to the nearest exit. Plus and Premiere members have the option to continue the tow up to 4 miles once off the turnpike at no additional cost, any mileage after those 4 miles, it will be at their own expense or they can contact AAA and we will send out another vehicle to service them according to their policy limits and it will count as one tow.
Basic members are only covered to the nearest exit off the turnpike. They do not qualify for the extra 4 miles.
Cost of the tow exceeding the second leg of the turnpike tow will be $7.50 - $8.00 per mile at the member’s expense (no reimbursement will be given).
Home service is not considered Emergency Road Service. Obtaining home service outside of the AAA network will be considered for refund at a flat fee but not guaranteed. Locksmith service will be refunded according to your policy whether at home or on the road.
NEW MEMBERS - Membership refund policy within the first 30 days of new membership.
For security purposes, only the Primary Member is authorized to make adjustments to the membership. In the event the Primary Member is not able to request adjustments, the person appointed to make decisions on his/her behalf will be authorized.
At any time within the first 30 days of the new membership effective date, including any new added associate members, if the member decides AAA isn’t right for them, they can simply cancel. We’ll refund the unused portion of the paid membership dues less any excessive usage cost if applicable.
Should only the Associate add-on(s) be canceled within first 30 days, applicable refunds will be transferred to the new primary membership and applied to the next renewal. Overpayments will be applied to their next membership renewal or on a request basis will be 100% refunded.
No other refunds will be granted.
RENEWING MEMBERS - Membership Refund Policy for Renewing Memberships
Membership dues payments for renewals, upgrades and added associate members will not be refunded once applied to the membership; however, the membership will remain in force until it expires.
Renewing memberships paid via Automatic Renewal (A/R) will be refunded 100% if request is made within 45 days of renewal date; no refunds will be granted beyond 45 days of renewal, however the membership will remain in force until it expires.
Overpayments will be applied to their next membership renewal or on a request basis will be 100% refunded.
Associate Add-ons will be canceled upon request; any applicable refunds can be transferred to a new membership for the cancelled associate or applied to existing primary membership at next renewal.
No other refunds will be granted.
Duplicate Payments
Duplicate payments will be applied to their next membership renewal or on a request basis will be 100% refunded.
AAA reserves the right to cancel the membership for a Member’s abusive use of Roadside Assistance Services of the Club. In addition, a Member who requests or uses an excessive amount of Service; that is, uses Services over a sustained period that are greater than the average Member uses, may be subject to membership downgrades at renewal or the non-renewal of the membership.
Membership dues refunds are issued retroactively for deceased members.
AAA has a long history of protecting our members on the road 24 hours a day, 365 days a year. AAA offers many unique and exciting products and options to give you peace of mind and keep your vehicle running at its peak performance.
AAA’s renowned Roadside Assistance is unlike many road service plans because it’s not the car that’s covered by AAA, it’s you. We also keep you on the go with jump starts, tire changes, emergency gas delivery, battery replacement, opening a locked car, key replacement, extraction services and towing. Whether you are at home, on a cross country trip, or just driving around town, AAA Emergency Road Service stands ready to help you when car trouble strikes. 24 hours a day, 365 days a year. Over 13,000 garages are under contract throughout the United States and Canada, ready to handle calls.
SERVICE CALLS
Each member is entitled to four service calls per membership year for Basic, Plus and Premier members (unused calls do not carry over into new membership year). With subsequent calls, AAA will provide service as often as needed; however members must pay a service fee in addition to a special mileage rate at the time of service - $75 plus $4 per mile for tow (first 3 miles are included).
CALLING FOR SERVICE
To help speed your request, please follow these easy steps:
1. Locally: CALL 800-29-TOWME, Nationwide: CALL 800-AAA-HELP or go to AAA.com and click on Automotive.
2. Be prepared to give your membership number and name over the phone and to present your membership card to the service person.
3. Give the exact location of your vehicle, including the name of the nearest intersecting street.
4. Describe your vehicle and the nature of the problem.
5. Give a phone number where you can be reached.
6. Members are expected to be with their disabled vehicles when service arrives and accompany the tow.
If you are able to start your vehicle before service arrives, please call and cancel your request. This will speed service for the next member. Members who cannot obtain service after following the above instructions should call the nearest station, pay for service and obtain an itemized receipt on station billhead. This bill may be submitted to any AAA South Jersey office for reimbursement as defined in the refund section of the guide (page 24).
VEHICLES COVERED
The Club shall provide service to four-wheeled, motor-driven vehicles of the passenger or pleasure types as described here. Emergency Road Service will only be provided to eligible vehi-cles that were in operation immediately prior to disablement. AAA emergency service is designed to render assistance during emergencies when an unexpected incident disables a vehicle. The Club will not tow vehicles out of repair facilities.
- Four-wheeled private passenger motor vehicles.
- Vehicles must have current registration and be insured in order to qualify for service under terms of membership. Current and valid registration and proof of insurance documentation is required in order to render service. Proof of membership is also required in order to render service.
- Dual-wheeled unloaded pickup trucks will be provided all services except tire service.
- Rented passenger vehicles are eligible for service. Commercial vehicles are eligible for service with the exception of taxi cabs and limousines.
- Commercial vehicles are eligible for service with some restrictions in size and weight.
- Motorcycles are not eligible for emergency road service
EMERGENCY ROAD SERVICE INCLUDES:
Mechanical First Aid: Any minor adjustment that can be completed at the scene, so that the disabled vehicle can be driven (parts are not included).
Battery Service: The service person will test and replace your battery or start your car by applying a battery boost. If you purchase a AAA battery from AAA South Jersey, we will not count this call as one of your four yearly service calls.
Flat Tire: If the vehicle’s spare tire is inflated and serviceable, it will be installed to replace a flat tire. If no spare is available, the towing provision will apply.
Towing: When a member’s vehicle cannot be started or driven safely, Basic members will be towed free within the first three miles or back to the independent contract garage rendering service. Towing beyond the three miles will be at a special members-only rate. Plus members will be towed free up to 100 miles. Premier members will receive one 200 mile tow per household every year, plus all remaining allowable light service calls or tows up to 100 miles. If the vehicle is towed and incurs toll charges, the member is responsible for these toll charges except for Premier members, toll charges are covered. Limit: one tow permitted per disablement. Any further accommodations or services would be arranged at your request and expense. It is AAA policy that the members must accompany or follow tow to destination.
Extricating/Winching Service: The service provider will remove your vehicle from a ditch, sand, mud, snow, etc., provided the vehicle is no more than 10’ from a normal road or driveway, and the vehicle can be safely reached from a normal road or established thoroughfare. The AAA Club will assess each individual situation, and based on safety precautions and equipment needed, will determine if an extrication or recovery can be performed with light duty towing equipment. Vehicle recovery situations may not fall under terms or roadside assistance membership. If special equipment, more than one truck, or more than one person is required, the associated cost will be at the member’s expense. AAA Plus & Premier benefit - provides coverage to include the delivery of services of a second truck and operator for one (1) hour at the scene.
Lockout/Locksmith Service: If keys are locked inside the vehicle, service will be sent to gain entrance. If the key is lost, broken or the service provider cannot gain entrance into the vehicle, AAA will provide locksmith service or reimbursement for locksmith service up to $50. AAA Plus & Premier benefit - Provides added coverage or reimbursement up to $100 in parts and labor for locksmith service, if such service is required to unlock your vehicle or make it operable. Service cannot be rendered for steering wheel devices such as “The Club.” Along with lockout service for your car, Premier members are eligible for Home Locksmith Service. If you accidental lock yourself out of your home, or if your house keys are ever lost or stolen, you can now contact AAA. We’ll advise you of locksmith availability. You can be reimbursed up to $100 for the expense of having a lock- smith help you gain entry into your home. Members can be reimbursed for one home lockout service call per member- ship year, per membership household. This service, however, only applies to a members’ primary residence. AAA will reimburse the member up to $100 for the locksmith’s service call fee. To be eligible for reimbursement, the member must first place a service call to AAA, even if the member contacts a locksmith directly. Home lockout service is in addition to the four service calls Premier members are allowed each membership year. Costs to replace locks, including parts and labor, are not covered.
AAA emergency services are dedicated to members who are experiencing true emergencies and those in need immediate rescue. AAA emergency service does not cover vehicle transport, nor do the services cover vehicle transport out of places of repair. These service requests are not covered under terms of membership.
Service is intended for personal, non-commercial use, and only provided for a covered vehicle disablement. An individual’s AAA membership may not be used by a business or organization to provide roadside assistance for its customers, employees, or vehicles, including, but not limited to, taxicabs, limousines, shuttles, and other commercial vehicles for hire.
Towing service will not be provided for the purpose of transporting vehicles due to a purchase, sale, renovation, auction transaction, car show, exhibition, charitable donation, relocation, or any other similar situation. Such tows are considered “convenience tows” and are not covered roadside assistance services.
Without limiting any other rights or remedies it may have, AAA South Jersey may seek reimbursement and/or punitive damages from a primary or associate member, or from business entities, for roadside assistance services fraudulently or wrongfully obtained by the primary or associate member, or the business entity. Primary members are responsible for the conduct and the service demands of their associate members.
AAA will not service a vehicle to which a plow or spreader is attached. The plow or spreader must be removed by the member before a covered vehicle will be towed.
AAA will not remove a vehicle from a closed repair facility. AAASJ will not service vehicles that are pushed off of repair shop or garage premises, and may not service vehicles that are adjacent to repair shops or garages.
For personal safety and to prevent vehicle damages, oversized vehicles may need to be assessed before service is approved. Vehicles exceeding equipment and deck gross vehicle weight ratings may not be serviced. Vehicles with excessive or unsecured cargo, ladders/ladder racks are not eligible for service.
Vehicles involved in drag racing, speedway, or raceway driving are not covered under terms of membership. Emergency road service is not available at Auto Auctions or Motor Speedways/Raceway locations. These locations are excluded from service under terms of membership. Other vehicle transportation services outside of AAA emergency roadside assistance will need to be sought at the member’s expense.
AAA APPROVED AUTO REPAIR/APPROVED BODY REPAIR
AAA makes finding a good repair and body shop easier than you think. Our approved facilities are a cut above the rest and excel at meeting all of AAA’s Standards of Excellence. AAA Approved Auto Repair (AAR) and Approved Auto Body Repair (AABR) facilities have been inspected and certified by AAA to meet stringent quality standards in the areas of: workmanship, community reputation; facility appearance; customer service; staff qualifications and training; and tools and equipment. Our approved facilities offer a free maintenance inspection, a discount on repair labor, a warranty on parts and labor, a certified technician and written estimates. For the most up-to-date list of facilities, see www.AAA.com/aar.
MOBILE BATTERY REPLACEMENT PROGRAM
AAA Mobile Battery Service provides members a convenient, no-cost diagnostic test and evaluation of your battery at the scene. The Battery Technician will accurately diagnose the battery problem and can install a replacement battery upon a member’s request. The high-quality batteries are available for purchase at an exclusive member-only price and includes a nationwide replacement warranty.
Battery service may not be available in all areas outside of the AAA South Jersey territory. Please confirm battery service is available with the local AAA affiliated club’s phone operator where the vehicle is disabled at the time service is requested.
It is AAA South Jersey policy that the members must accompany or follow tow to the destination.
Member must make every effort to secure AAA service first.
If a member is required to pay for road service because the membership cannot be verified, the Club will provide reimbursement of at least the contract rate upon subsequent proof of membership. Every effort must be taken to contact AAA before reimbursement consideration.
The Club will fully reimburse the member for non-AAA facility expense, at the prevailing commercial rate for the region, when the AAA service was not available either within or outside the Club’s assigned territory.
Towing may be legally restricted on certain roadways. When this is the case, towing charges that go beyond the nearest exit may be considered at AAA rates within the policy limits.
The following limits apply:
Basic - $50.00
Plus - up to $100
Premier - up to $150
Hook up and miles within policy limits
Police tows: When vehicles are involved in motor vehicle accidents, police tow reimbursement consideration should be directed to personal insurance carriers. Police tows for motor vehicle accidents are not reimbursable by AAA.
Basic - up to $50
Plus - up to $100
Premier - up to $150
No hook up or miles, refund within the above amounts
An original itemized receipt for service in the member’s name, must be submitted to the Club within 60 days from the date of service for refund consideration. Keep a copy for your records and allow up to 8 weeks for processing. The Reimbursement Consideration Form can be downloaded by clicking here.
You may download material displayed on the AAA SJ site for personal, non-commercial use only. You must retain all copyright and other proprietary notices on downloaded and/or copied material. Any copy of material from the AAA SJ site you make and distribute for any purpose must also include these Terms. You may not distribute, modify, transmit, use, or reuse any of the contents of the AAA SJ site for any public or commercial purpose without the written consent of AAA SJ or any third party AAA SJ deems necessary. Anything you download, including the information and any images incorporated in the site, is licensed to you by AAA SJ for your personal noncommercial use.
You should assume everything on the AAA SJ site is copyrighted unless otherwise noted and may not be used except as provided in the Terms or with the express written consent of AAA SJ or any third party AAA SJ deems necessary. AAA SJ neither warrants nor represents that your use of the material displayed on the AAA SJ site will not infringe rights of third parties. Images of people or places displayed on the AAA SJ site are either the property of, or used with permission by, AAA SJ. Use of these images by you or other third parties is prohibited unless expressly permitted in the Terms or elsewhere on the AAA SJ site. Any unauthorized use of these images may violate copyright laws, trademark laws, the laws of privacy and publicity, and other applicable regulations and statutes.
The Terms will be governed by and construed under the laws of the State of New Jersey, excluding only its conflict of law provisions. Each party to the AAA SJ site Terms hereby submits to the exclusive jurisdiction and venue of the courts within the City of Voorhees and County of Camden, State of New Jersey, U.S.A. and waives any jurisdictional venue or inconvenient forum objections to such courts. Use of the AAA SJ site is unauthorized in any jurisdiction that does not give effect to all provisions of these terms and conditions, including without limitation this paragraph . Any failure by AAA SJ to enforce any of its rights under the Terms or applicable laws shall not constitute a waiver of such right. If any provision of the Terms is found by a court of competent jurisdiction to be invalid, you, AAA SJ, and the court shall endeavor to give effect to the intent reflected in that provision, and the remaining Terms provisions shall retain their full force and effect. You agree that no joint venture, partnership, employment, or agency relationship exists between you and AAA SJ as a result of this agreement or use of the AAA SJ site. AAA SJ's performance of this agreement is subject to existing laws and legal process, and nothing contained in this agreement is in derogation of AAA SJ's right to comply with law enforcement requests or requirements relating to your use of the AAA SJ Site or information provided to or gathered by AAA SJ with respect to such use. If any part of this agreement is determined to be invalid or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers and liability limitations set forth above, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of the agreement shall continue in effect. This agreement constitutes the entire agreement between the user and AAA SJ with respect to this web site and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral or written, between the user and AAA SJ with respect to this web site. A printed version of this agreement and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to this agreement to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form. Any rights not expressly granted herein are reserved. Please also read the AAA SJ Privacy Policy.
The trademarks, logos, and service marks (the "Trademarks") displayed on the AAA SJ site are the property of AAA SJ and other parties and may be registered and unregistered Trademarks of AAA SJ and others. Nothing contained on the AAA SJ site should be construed as granting by implication, estoppel, or otherwise, any license or right to use any Trademark displayed on the AAA SJ site without the written permission of AAA SJ or such third party that may own the Trademark. Misuse of any Trademarks, or any other content, displayed on the AAA SJ site is prohibited. AAA SJ reserves the right to enforce its intellectual property rights through civil and criminal proceedings
Apart from your personal information (which is addressed in our Privacy Policy), any and all communications or materials you send to the AAA SJ site, electronically or otherwise, including but not limited to data, questions, comments, suggestions, or submissions, are and will be treated as non-confidential and non-proprietary. Anything you send to the AAA SJ site may be used by AAA SJ for any purpose including but not limited to reproduction, transmission, disclosure, publication, broadcast, and posting. By submitting material to AAA SJ.com, you irrevocably transfer and assign to AAA SJ, and forever waive and agree never to assert, any copyrights, "moral" rights, or other rights that you may have in such material. AAA SJ is free to use, without obligation of any kind, any ideas, concepts, techniques, or know-how contained in any communication you send to the AAA SJ site for any purpose whatsoever, including but not limited to developing, manufacturing, and marketing products and services. By using this site, you may submit, or AAA SJ may gather, certain limited information about you and your usage of the site. Subject to the terms of the Privacy Policy, AAA SJ is free to use such information for any purpose it deems appropriate.
There is no warranty that any information or service provided or referenced by this site is either merchantable or accurate, that such information or service will fulfill any of your particular purposes or needs, or that such information or service does not infringe on any third party rights. Except for any express warranties stated on this site, if any, the information and services provided or referenced on this site are provided "as is" and with all faults, and the entire risk as to satisfactory quality, performance, accuracy and effort is with the user. While AAA SJ uses reasonable efforts to include accurate and up -to-date information on the AAA SJ site, AAA SJ makes no warranties or representations as to its accuracy. AAA SJ may periodically add, change, or improve any of the information, products, services, programs, and technology described on the AAA SJ site without notice. AAA SJ assumes no liability or responsibility for any errors or omissions in the content of the AAA SJ site. In fact, your use of the AAA SJ site is at your own risk. Neither AAA SJ nor any other party involved in creating, producing, or delivering the AAA SJ site is liable for any direct, indirect, incidental, consequential, or punitive damages arising out of your access to, or use of, the AAA SJ site. For example, AAA SJ assumes no responsibility for, and will not be liable for, any damages from any viruses which may affect your computer equipment or other property on account of your access to, use of, or downloading from, the AAA SJ site. Please note that some jurisdictions may not allow the exclusion of implied warranties, so some of the above exclusions may not apply to you. Please seek the advice of professionals, as appropriate, regarding the evaluation of any specific information, opinion, advice, or other content.
AAA SJ has not reviewed all of the sites which are linked to the AAA SJ site, and the existence of such links does not indicate our approval or endorsement of any material contained on any linked site. AAA SJ is not responsible for the contents of any site linked to the AAA SJ site; your connection to any such linked site is at your own risk.
AAA SJ operates and controls the AAA SJ site from its headquarters in New Jersey. We do not in any way imply that the materials on the site or the products we discuss are available or for use outside the United States or in jurisdictions in which we are not licensed to do business, or that we are soliciting business in any such jurisdiction. By completing an on-line request for a rate quote, you are confirming that you are not a resident in any such jurisdiction. By providing material on our web site AAA SJ does not in any way promise that the materials will remain available to you or that you will qualify for the products we offer. It is up to you as a prudent reader to understand and determine on your own what you need to do in order to make informed decisions in connection with matters discussed on the AAA SJ site. With respect to insurance purchased through AAA SJ, your insurance policy, not the statements on the AAA SJ web site, form the contract between the insured and the company issuing the policy.
Access to and use of Member-only, password-protected areas of the AAA SJ site are restricted to Members of AAA SJ and authorized users only.
THE INFORMATION, PRODUCTS, AND SERVICES PUBLISHED ON THIS WEB SITE MAY INCLUDE INACCURACIES OR TYPOGRAPHICAL ERRORS. CHANGES ARE PERIODICALLY MADE TO THE INFORMATION HEREIN. AAA SJ AND/OR ITS RESPECTIVE SUPPLIERS MAY MAKE IMPROVEMENTS AND/OR CHANGES IN THE AAA SJ SITE AT ANY TIME. AAA SJ AND/OR ITS RESPECTIVE SUPPLIERS MAKE NO REPRESENTATIONS ABOUT THE SUITABILITY OF THE INFORMATION, PRODUCTS, AND SERVICES CONTAINED ON THIS WEB SITE FOR ANY PURPOSE. IN NO EVENT SHALL AAA SJ AND/OR ITS SUPPLIERS BE LIABLE FOR ANY DIRECT, INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES ARISING OUT OF OR IN ANY WAY CONNECTED WITH THE USE OF THE AAA SJ SITE OR WITH THE DELAY OR INABILITY TO USE THE AAA SJ SITE, OR FOR ANY INFORMATION, PRODUCTS, AND SERVICES OBTAINED THROUGH THE AAA SJ SITE, OR OTHERWISE ARISING OUT OF THE USE OF THIS WEB SITE, WHETHER BASED ON CONTRACT, TORT, STRICT LIABILITY, OR OTHERWISE, EVEN IF AAA SJ OR ANY OF ITS SUPPLIERS HAS BEEN ADVISED OF THE POSSIBILITY OF DAMAGES. BECAUSE SOME STATES/JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, THE ABOVE LIMITATION MAY NOT APPLY TO YOU.
Primary or Associate members exceeding four (4) service calls in their current membership year may request additional calls, but must pay for service requested.
AAA Emergency Road Service is intended to help the most members possible with common automobile emergency problems; it is not intended for towing as a convenience. To receive service, proof of membership, vehicle registration and insurance must be provided. There are limits to the kinds of problems for which the Club can provide assistance. For example: service will not be rendered unless a member is with the vehicle or confirmation of prior approval due to extenuating circumstances.
Service does not apply when a vehicle has been driven into an area not regularly traveled such as sand, vacant lots, beaches, open fields or at a place where it is difficult or dangerous for a tow truck to reach. Charges for manpower and equipment will be at the member’s expense.
Service cannot be rendered when a vehicle is snowbound. Digging a vehicle out of snow, or rendering service in unplowed streets or driveways are not emergency road service functions.
Service will not be rendered in a service or gasoline station where repair service is available.
Seasonal tire changeover or the installation or removal of tire chains are not emergency road service functions.
Emergency Road Service is not intended as a substitute for the proper maintenance of your vehicle. In fairness to all AAA members, your Club cannot render service repeatedly to a car in need of repair. AAA South Jersey reserves the right to review excessive use of emergency road service as determined by average member use. Excessive use of service may result in membership termination or limitation of emergency road service to the extent that emergency road service will only be provided at an additional charge to the member.
Service on taxis, buses and limousines is not covered.
Emergency Road Services will be provided to eligible vehicles that were in operation immediately prior to disablement.
AAA will not service a vehicle to which a plow or spreader is attached. The plow or spreader must be removed by the member before a covered vehicle will be towed.
AAA will not provide service to vehicles located at a repair facility where repairs can be performed, except when it has been confirmed that the repairs cannot be provided or completed.
AAA will not remove a vehicle from a closed repair facility. AAASJ will not service vehicles that are pushed off of repair shop or garage premises, and may not service vehicles that are adjacent to repair shops or garages.
For personal safety and to prevent vehicle damages, oversized vehicles may need to be assessed before service is approved. Vehicles exceeding equipment and deck gross vehicle weight ratings may not be serviced. Vehicles with excessive or unsecured cargo, ladders/ladder racks are not eligible for service.
AAA will not tow a vehicle from the street to the driveway (unless it is obstructing traffic) or from one location to another on the property or at the repair facility, to junk yards, charities, vacant lots or unattended locations.
AAA will not pay for the taxi service from the site of disablement for Basic or Plus members (tow trucks are limited as to the number of passengers they can accommodate). For Basic and Plus members taxi service or other transportation can be arranged at the Member’s expense but if you are a Premier Member are involved in an accident or breakdown, a AAA Representative will assist you with making car rental reservations or other transportation arrangements. Premier members are entitled to (1) Ride Assist Transportation event per year where AAA will reimburse you for the first $20 of expense of the cab fare. Member is responsible for any additional cost, including tip and if Premier Member needs this benefit again within their billing cycle the Member is responsible for all expenses of the cab fare.
Towing: When a member’s vehicle cannot be started or driven safely, Basic members will be towed free within the first three miles or back to the independent contract garage rendering service. Towing beyond the three miles will be at a special members-only rate. Plus members will be towed free up to 100 miles. Premier members will receive one 200 mile tow per household every year, plus all remaining allowable light service calls or tows up to 100 miles. If the vehicle is towed and incurs toll charges, the member is responsible for these toll charges except for Premier members, toll charges are covered. Limit: one tow permitted per disablement. It is AAA policy that the members must accompany or follow tow to destination.
In order to obtain membership with AAA South Jersey, members must reside in Camden, Salem, Cumberland or Gloucester Counties, with valid street address
SPECIAL CONDITIONS
Although AAA offers 24-hour, coast-to-coast service, it cannot and does not necessarily guarantee service under all conditions and circumstances, especially on toll roads where AAA service vehicles are not permitted. Delays may occur due to reliance upon the human element. In these situations, reimbursement request may be made to the member for covered emergency road services. However, our record is unique. A stranded motorist is rescued every five seconds, around the clock and around the nation. When AAA access is restricted, it is the member’s responsibility to contact AAA as soon as AAA service can be obtained. Example: when towed to the nearest exit of a toll road, AAA must be contacted to provide service beyond that point.
AUTO REPAIRS
The Club contracts with qualified garages and facilities to perform quality repairs under the umbrella of AAA’s Approved Auto Repair Program (AAR). AAR shops in the AAASJ coverage area also provide a 10% discount to AAA members on labor up to a $50 maximum benefit. AAR repairs are backed by a 24-month/24,000-mile nationwide warranty. However, not all stations are equipped to perform all repairs on imported or domestic cars which may be required by members. Therefore, the Club cannot guarantee the availability of repairs at all facilities.
60 MINUTE TRIAGE AND ALTERNATE TRANSPORTATION
When your vehicle is towed to the AAA Approved Repair facility, your vehicle’s problem will be assessed and/or repaired within 60 minutes of arrival at the facility. If the work cannot be completed in one hour, you will receive a written estimate of the time and cost to perform additional diagnosis (if needed) or complete the repair. If repair cannot be completed the facility will assist you in obtaining alternate transportation. This could be a shuttle service, a loaner car, or help in arranging for a taxi or rental vehicle.
MEMBERSHIP LIMIT
One AAA Membership per person. Duplicate membership are subject to cancellation.
Battery service may not be available in all areas outside of the AAA South Jersey territory. Please confirm battery service is available with the local AAA affiliated club’s phone operator where the vehicle is disabled at the time service is requested.
Digital Accessibility Statement
We are working to ensure our websites and online services are accessible for all, and are committed to following the W3C Web Content Accessibility Guidelines. We are also firmly dedicated to complying with regulations such as the Americans with Disabilities Act (ADA) and other applicable web accessibility laws.
To accomplish this, we have partnered with Level Access to leverage their digital accessibility platform and 25 years of experience to achieve and sustain conformance to accessibility standards. Their digital accessibility platform is used to evaluate our digital properties in accordance with best practices and is supported by a diverse team of accessibility professionals, including users with disabilities.
Through this partnership, AAA South Jersey continues to develop our digital accessibility program and capabilities so that we are designing, developing, and testing our websites and online services for conformance to accessibility standards.
Contact
We want to hear from you. If you would like further information about AAA South Jersey's accessibility efforts, have other accessibility questions or feedback, or encounter accessibility barriers on our digital properties, please contact:
Please click here to send us an email.
Last updated: [2024-06-10]
AAA South Jersey Website Terms, Conditions, and Notices
Introduction This web site is maintained by the AAA South Jersey Inc. ("AAA SJ") for your personal information, entertainment, and enjoyment. Please feel free to browse, download from, talk back to, and otherwise use the site. At the same time, please remember that your access to the AAA SJ site is subject to the following terms, conditions, and notices (the "Terms"), as well as all applicable laws. By accessing and using the AAA SJ site, you accept the Terms without limitation or qualification.
AAA SJ may at any time revise these Terms by updating this posting. You are bound by such revisions and should therefore visit this page to review the current Terms from time to time.
AAA SJ reserves the right, without notice and for any reason, to remove any content on this site, and to deny access of any user or users to all or any part of this site.