Terms and Conditions
Welcome to AAA South Jersey’s Online Community! Here you will find valuable information on AAA products and services from AAA associates and members like you! To ensure the AAA Online Community experience is enjoyable for all, we require that you read, understand and agree to be bound by the following terms and to comply with all applicable laws and regulations. If you do not agree to these terms, do not use this website.
GROUNDS FOR REMOVAL
The following conduct may be considered grounds for removal from the AAA Online Community:
- Vulgar, obscene, hateful, abusive or religious content.
- Disclosure of private information or content that is not your own or that you do not have rights to transmit, such as: Membership numbers, personal phone numbers, addresses or other contact information that is not your own; copyrighted content, trade secrets or securities. As a general rule, you should avoid sharing personal information in online forums.
- Failure to comply with our Disclosure of Identity & Truthfulness requirements.
- Legal threats against Company or competitors.
- Off-topic content not relevant to community purpose
- Advertising, promotion or solicitation, including chain letters, class action lawsuits, charitable appeals (AKA SPAM)
- Content or links to content that contains contaminating or destructive features that may damage someone else's computer.
- Duplicate or excessively repeated submissions in one or more areas.
- Content designed to evade profanity or other filters.
- Hyperlinks to sites that violate the terms.
- Content used to impersonate another person, be offensive or violate intellectual property.
- Content or behavior that violates any applicable laws.
- Content or behavior that interferes with the operation of the site or with another member's ability to use the site.
- Evading site controls such as bans, or otherwise disregarding the directions of the site moderators or administrators.
AAA exercises the right to enforce the Terms through moderation, by any of the following methods:
- Issuance of solitary warning or multiple warnings
- Loss of community privileges
- Removal of content
- Editing submissions to remove content that violates the terms
- Restricting or otherwise limiting accounts
- Banning accounts
Any information or material shared within the AAA Online Community is considered to be non-confidential. By sharing information or materials, you grant AAA an unrestricted, irrevocable license to use, reproduce, display, perform, modify, transmit and distribute said information or materials, and you also agree that AAA is free to use any ideas or techniques that you share with us for any purpose. We will not release your name or otherwise publicize the fact that you submitted materials or other information to AAA unless: (1) we obtain your permission to use your name; or (2) we first notify you that the materials or other information you submit to a particular part of this site will be published or otherwise used with your name on it; or (3) we are required to do so by law.
AAA assumes no liability should your account become compromised.
Rates are per Student membership year. Standard rates apply after the member ages out of the Student membership program. Student members do not receive a discount for automatic renewal. Subject to change without notice. Age verification may be validated. Cannot add associates.
AAA membership is NOT required to register or participate in the community forums and on the blogs; however, use of this site is restricted to residents of the AAA South Jersey geographic region.
DISCLOSURE OF IDENTITY & TRUTHFULNESS
In order to ensure compliance with FTC mandated guidelines, AAA requires that all employees, partners and persons acting as official corporate representatives disclose interests which may bear on the subject being written about. These disclosures should be made upon the first encounter, should be clear & conspicuous, understandable by the average reader and should be clearly visible within the relevant content. Failure to do so may result in account suspension - with or without warning.
- A person employed by a tourism bureau must disclose this information in their posting when participating in conversations relevant to their company.
- AAA employees must be identified via title in the community.
MODIFICATIONS AND UPDATES
Information, programs and functionality may be changed or updated without notice. To ensure that you are up to date on the latest changes to these rules and regulations, you should make it a point to visit this page periodically.
If a member is disabled on the turnpike they can use their membership card to get towed to the nearest exit. Plus and Premiere members have the option to continue the tow up to 4 miles once off the turnpike at no additional cost, any mileage after those 4 miles, it will be at their own expense or they can contact AAA and we will send out another vehicle to service them according to their policy limits and it will count as one tow.
Basic members are only covered to the nearest exit off the turnpike. They do not qualify for the extra 4 miles.
Cost of the tow exceeding the second leg of the turnpike tow will be $7.50 - $8.00 per mile at the member’s expense (no reimbursement will be given).
Home service is not considered Emergency Road Service. Obtaining home service outside of the AAA network will be considered for refund at a flat fee but not guaranteed. Locksmith service will be refunded according to your policy whether at home or on the road.
NEW MEMBERS - Membership refund policy within the first 30 days of new membership.
At any time within the first 30 days of the new membership effective date, including any new added associate members, if the member decides AAA isn’t right for them, they can simply cancel. We’ll refund the unused portion of the paid membership dues less any excessive usage cost if applicable.
Should only the Associate add-on(s) be canceled within first 30 days, applicable refunds will be transferred to the new primary membership and applied to the next renewal. Overpayments will be applied to their next membership renewal or on a request basis will be 100% refunded.
No other refunds will be granted.
RENEWING MEMBERS - Membership Refund Policy for Renewing Memberships
Membership dues payments for renewals, upgrades and added associate members will not be refunded once applied to the membership; however, the membership will remain in force until it expires.
Renewing memberships paid via Automatic Renewal (A/R) will be refunded 100% if request is made within 45 days of renewal date; no refunds will be granted beyond 45 days of renewal, however the membership will remain in force until it expires.
Overpayments will be applied to their next membership renewal or on a request basis will be 100% refunded.
Associate Add-ons will be canceled upon request; any applicable refunds can be transferred to a new membership for the cancelled associate or applied to existing primary membership at next renewal.
No other refunds will be granted.
Duplicate payments will be applied to their next membership renewal or on a request basis will be 100% refunded.
AAA reserves the right to cancel the membership for a Member’s abusive use of Roadside Assistance Services of the Club. In addition, a Member who requests or uses an excessive amount of Service; that is, uses Services over a sustained period that are greater than the average Member uses, may be subject to membership downgrades at renewal or the non-renewal of the membership.
Membership dues refunds are issued retroactively for deceased members.
AAA has a long history of protecting our members on the road 24 hours a day, 365 days a year. AAA offers many unique and exciting products and options to give you peace of mind and keep your vehicle running at its peak performance.
AAA’s renowned Roadside Assistance is unlike many road service plans because it’s not the car that’s covered by AAA, it’s you. We also keep you on the go with jump starts, tire changes, emergency gas delivery, battery replacement, opening a locked car, key replacement, extraction services and towing. Whether you are at home, on a cross country trip, or just driving around town, AAA Emergency Road Service stands ready to help you when car trouble strikes. 24 hours a day, 365 days a year. Over 13,000 garages are under contract throughout the United States and Canada, ready to handle calls.
Each member is entitled to four service calls per membership year for Basic, Plus and Premier members (unused calls do not carry over into new membership year). With subsequent calls, AAA will provide service as often as needed; however members must pay a service fee in addition to a special mileage rate at the time of service - $75 plus $4 per mile for tow (first 3 miles are included).
CALLING FOR SERVICE
To help speed your request, please follow these easy steps:
1. Locally: CALL 800-29-TOWME, Nationwide: CALL 800-AAA-HELP or go to AAA.com and click on Automotive.
2. Be prepared to give your membership number and name over the phone and to present your membership card to the service person.
3. Give the exact location of your vehicle, including the name of the nearest intersecting street.
4. Describe your vehicle and the nature of the problem.
5. Give a phone number where you can be reached.
6. Members are expected to be with their disabled vehicles when service arrives and accompany the tow.
If you are able to start your vehicle before service arrives, please call and cancel your request. This will speed service for the next member. Members who cannot obtain service after following the above instructions should call the nearest station, pay for service and obtain an itemized receipt on station billhead. This bill may be submitted to any AAA South Jersey office for reimbursement as defined in the refund section of the guide (page 24).
The Club shall provide service to four-wheeled, motordriven vehicles of the passenger or pleasure types as described here. Emergency Road Service will only be provided to eligible vehicles that were in operation immediately prior to disablement. 8
• Four-wheeled private passenger motor vehicles.
• Dual-wheeled unloaded pickup trucks will be provided all services except tire service.
• Rented passenger vehicles are eligible for service. Commercial vehicles are eligible for service with the exception of taxi cabs and limousines.
• Commercial vehicles are eligible for service with some restrictions in size and weight.
EMERGENCY ROAD SERVICE INCLUDES:
Mechanical First Aid: Any minor adjustment that can be completed at the scene, so that the disabled vehicle can be driven (parts are not included).
Battery Service: The service person will test and replace your battery or start your car by applying a battery boost. If you purchase a AAA battery from AAA South Jersey, we will not count this call as one of your four yearly service calls.
Flat Tire: If the vehicle’s spare tire is inflated and serviceable, it will be installed to replace a flat tire. If no spare is available, the towing provision will apply.
Out of Gas or Diesel Fuel: If you run out of gas an emergency supply of fuel will be delivered free. AAA will provide enough gas to enable you to reach the nearest open gas station. Basic members pay for the gas upon delivery. Gas is free for Plus and Premier members.
Towing: When a member’s vehicle cannot be started or driven safely, Basic members will be towed free within the first three miles or back to the independent contract garage rendering service. Towing beyond the three miles will be at a special members-only rate. Plus members will be towed free up to 100 miles. Premier members will receive one 200 mile tow per household every year, plus all remaining allowable light service calls or tows up to 100 miles. If the vehicle is towed and incurs toll charges, the member is responsible for these toll charges except for Premier members, toll charges are covered. Limit: one tow permitted per disablement. It is AAA policy that the members must accompany or follow tow to destination.
Extricating/Winching Service: The service provider will remove your vehicle from a ditch, sand, mud, snow, etc., providing it can be safely reached from a normal road or established thoroughfare. If special equipment, more than one truck or more than one person is required, the associated cost will be at the member’s expense. AAA Plus & Premier benefit - provides coverage to include the delivery of services of a second truck and operator for one (1) hour at the scene.
Lockout/Locksmith Service: If keys are locked inside the vehicle, service will be sent to gain entrance. If the key is lost, broken or the service provider cannot gain entrance into the vehicle, AAA will provide locksmith service or reimbursement for locksmith service up to $50. AAA Plus & Premier benefit - Provides added coverage or reimbursement up to $100 in parts and labor for locksmith service, if such service is required to unlock your vehicle or make it operable. Service cannot be rendered for steering wheel devices such as “The Club.” Along with lockout service for your car, Premier members are eligible for Home Locksmith Service. If you accidental lock yourself out of your home, or if your house keys are ever lost or stolen, you can now contact AAA. We’ll advise you of locksmith availability. You can be reimbursed up to $100 for the expense of having a lock- smith help you gain entry into your home. Members can be reimbursed for one home lockout service call per member- ship year, per membership household. This service, however, only applies to a members’ primary residence. AAA will reimburse the member up to $100 for the locksmith’s service call fee. To be eligible for reimbursement, the member must first place a service call to AAA, even if the member contacts a locksmith directly. Home lockout service is in addition to the four service calls Premier members are allowed each membership year. Costs to replace locks, including parts and labor, are not covered.
AAA APPROVED AUTO REPAIR/APPROVED BODY REPAIR
AAA makes finding a good repair and body shop easier than you think. Our approved facilities are a cut above the rest and excel at meeting all of AAA’s Standards of Excellence. AAA Approved Auto Repair (AAR) and Approved Auto Body Repair (AABR) facilities have been inspected and certified by AAA to meet stringent quality standards in the areas of: workmanship, community reputation; facility appearance; customer service; staff qualifications and training; and tools and equipment. Our approved facilities offer a free maintenance inspection, a discount on repair labor, a warranty on parts and labor, a certified technician and written estimates. For the most up-to-date list of facilities, see www.AAA.com/aar.
MOBILE BATTERY REPLACEMENT PROGRAM
AAA Mobile Battery Service provides members a convenient, no-cost diagnostic test and evaluation of your battery at the scene. The Battery Technician will accurately diagnose the battery problem and can install a replacement battery upon a member’s request. The high-quality batteries are available for purchase at an exclusive member-only price and includes a nationwide replacement warranty.
It is AAA South Jersey policy that the members must accompany or follow tow to the destination.
Member must make every effort to secure AAA service first.
If a member is required to pay for road service because the membership cannot be verified, the Club will provide reimbursement of at least the contract rate upon subsequent proof of membership. Every effort must be taken to contact AAA before reimbursement consideration.
The Club will fully reimburse the member for non-AAA facility expense, at the prevailing commercial rate for the region, when the AAA service was not available either within or outside the Club’s assigned territory.
Towing may be legally restricted on certain roadways. When this is the case, AAA will issue a full reimbursement for towing to the nearest exit. Towing beyond the nearest exit will be reimbursed at AAA rates within the policy limits.
The following limits apply:
Basic - $28.50
Plus - up to $100
Premier - up to $150
Hook up and miles within policy limits
Basic - up to $50
Plus - up to $100
Premier - up to $150
No hook up or miles, refund within the above amounts
An original itemized receipt for service in the member’s name, must be submitted to the Club within 60 days from the date of service for refund consideration. Keep a copy for your records and allow up to 8 weeks for processing. The Reimbursement Consideration Form can be downloaded by clicking here.
You may download material displayed on the AAA SJ site for personal, non-commercial use only. You must retain all copyright and other proprietary notices on downloaded and/or copied material. Any copy of material from the AAA SJ site you make and distribute for any purpose must also include these Terms. You may not distribute, modify, transmit, use, or reuse any of the contents of the AAA SJ site for any public or commercial purpose without the written consent of AAA SJ or any third party AAA SJ deems necessary. Anything you download, including the information and any images incorporated in the site, is licensed to you by AAA SJ for your personal noncommercial use.
You should assume everything on the AAA SJ site is copyrighted unless otherwise noted and may not be used except as provided in the Terms or with the express written consent of AAA SJ or any third party AAA SJ deems necessary. AAA SJ neither warrants nor represents that your use of the material displayed on the AAA SJ site will not infringe rights of third parties. Images of people or places displayed on the AAA SJ site are either the property of, or used with permission by, AAA SJ. Use of these images by you or other third parties is prohibited unless expressly permitted in the Terms or elsewhere on the AAA SJ site. Any unauthorized use of these images may violate copyright laws, trademark laws, the laws of privacy and publicity, and other applicable regulations and statutes.
The trademarks, logos, and service marks (the "Trademarks") displayed on the AAA SJ site are the property of AAA SJ and other parties and may be registered and unregistered Trademarks of AAA SJ and others. Nothing contained on the AAA SJ site should be construed as granting by implication, estoppel, or otherwise, any license or right to use any Trademark displayed on the AAA SJ site without the written permission of AAA SJ or such third party that may own the Trademark. Misuse of any Trademarks, or any other content, displayed on the AAA SJ site is prohibited. AAA SJ reserves the right to enforce its intellectual property rights through civil and criminal proceedings
There is no warranty that any information or service provided or referenced by this site is either merchantable or accurate, that such information or service will fulfill any of your particular purposes or needs, or that such information or service does not infringe on any third party rights. Except for any express warranties stated on this site, if any, the information and services provided or referenced on this site are provided "as is" and with all faults, and the entire risk as to satisfactory quality, performance, accuracy and effort is with the user. While AAA SJ uses reasonable efforts to include accurate and up -to-date information on the AAA SJ site, AAA SJ makes no warranties or representations as to its accuracy. AAA SJ may periodically add, change, or improve any of the information, products, services, programs, and technology described on the AAA SJ site without notice. AAA SJ assumes no liability or responsibility for any errors or omissions in the content of the AAA SJ site. In fact, your use of the AAA SJ site is at your own risk. Neither AAA SJ nor any other party involved in creating, producing, or delivering the AAA SJ site is liable for any direct, indirect, incidental, consequential, or punitive damages arising out of your access to, or use of, the AAA SJ site. For example, AAA SJ assumes no responsibility for, and will not be liable for, any damages from any viruses which may affect your computer equipment or other property on account of your access to, use of, or downloading from, the AAA SJ site. Please note that some jurisdictions may not allow the exclusion of implied warranties, so some of the above exclusions may not apply to you. Please seek the advice of professionals, as appropriate, regarding the evaluation of any specific information, opinion, advice, or other content.
AAA SJ has not reviewed all of the sites which are linked to the AAA SJ site, and the existence of such links does not indicate our approval or endorsement of any material contained on any linked site. AAA SJ is not responsible for the contents of any site linked to the AAA SJ site; your connection to any such linked site is at your own risk.
AAA SJ operates and controls the AAA SJ site from its headquarters in New Jersey. We do not in any way imply that the materials on the site or the products we discuss are available or for use outside the United States or in jurisdictions in which we are not licensed to do business, or that we are soliciting business in any such jurisdiction. By completing an on-line request for a rate quote, you are confirming that you are not a resident in any such jurisdiction. By providing material on our web site AAA SJ does not in any way promise that the materials will remain available to you or that you will qualify for the products we offer. It is up to you as a prudent reader to understand and determine on your own what you need to do in order to make informed decisions in connection with matters discussed on the AAA SJ site. With respect to insurance purchased through AAA SJ, your insurance policy, not the statements on the AAA SJ web site, form the contract between the insured and the company issuing the policy.
Access to and use of Member-only, password-protected areas of the AAA SJ site are restricted to Members of AAA SJ and authorized users only.
THE INFORMATION, PRODUCTS, AND SERVICES PUBLISHED ON THIS WEB SITE MAY INCLUDE INACCURACIES OR TYPOGRAPHICAL ERRORS. CHANGES ARE PERIODICALLY MADE TO THE INFORMATION HEREIN. AAA SJ AND/OR ITS RESPECTIVE SUPPLIERS MAY MAKE IMPROVEMENTS AND/OR CHANGES IN THE AAA SJ SITE AT ANY TIME. AAA SJ AND/OR ITS RESPECTIVE SUPPLIERS MAKE NO REPRESENTATIONS ABOUT THE SUITABILITY OF THE INFORMATION, PRODUCTS, AND SERVICES CONTAINED ON THIS WEB SITE FOR ANY PURPOSE. IN NO EVENT SHALL AAA SJ AND/OR ITS SUPPLIERS BE LIABLE FOR ANY DIRECT, INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES ARISING OUT OF OR IN ANY WAY CONNECTED WITH THE USE OF THE AAA SJ SITE OR WITH THE DELAY OR INABILITY TO USE THE AAA SJ SITE, OR FOR ANY INFORMATION, PRODUCTS, AND SERVICES OBTAINED THROUGH THE AAA SJ SITE, OR OTHERWISE ARISING OUT OF THE USE OF THIS WEB SITE, WHETHER BASED ON CONTRACT, TORT, STRICT LIABILITY, OR OTHERWISE, EVEN IF AAA SJ OR ANY OF ITS SUPPLIERS HAS BEEN ADVISED OF THE POSSIBILITY OF DAMAGES. BECAUSE SOME STATES/JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, THE ABOVE LIMITATION MAY NOT APPLY TO YOU.
AAA South Jersey Website Terms, Conditions, and Notices
Introduction This web site is maintained by the AAA South Jersey Inc. ("AAA SJ") for your personal information, entertainment, and enjoyment. Please feel free to browse, download from, talk back to, and otherwise use the site. At the same time, please remember that your access to the AAA SJ site is subject to the following terms, conditions, and notices (the "Terms"), as well as all applicable laws. By accessing and using the AAA SJ site, you accept the Terms without limitation or qualification.
AAA SJ may at any time revise these Terms by updating this posting. You are bound by such revisions and should therefore visit this page to review the current Terms from time to time.
AAA SJ reserves the right, without notice and for any reason, to remove any content on this site, and to deny access of any user or users to all or any part of this site.